Terms of Sale
TIME OF DELIVERY
Deliveries may incur slight delays during holiday periods and couriers do not deliver on 25/12, 26/12, 01/01 or on weekends.
CANCELLING YOUR PRE-ORDER
Shenai Bridglall (Pty) Ltd allows you to cancel your pre-ordered item(s), provided you give us written notice via email within 7 days of placing the order. In the event of cancellation, please note that only 50% of the total amount of merchandise including the shipping cost will be refunded only; this is non-negotiable.
If you would like to exchange an item(s), please be aware that Shenai Bridglall (Pty) Ltd can only replace it for the same product(s) in a different size or colour, subject to availability.
Shenai Bridglall (Pty) Ltd allows you to return or exchange any item(s) purchased on shenaibridglall.com within 7 days of the delivery date. If 7 days have gone by since you received your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging with all tags, otherwise Shenai Bridglall (Pty) Ltd will be unable to accept your return.
Should you wish to return an item(s), please do the following:
- Email email@example.com stating your reason for return. Please include your proof of purchase.
- Shenai Bridglall (Pty) Ltd will provide you with a return number and address via email.
- You will need to send the item(s) to us via registered mail with a tracking number.
Please note, we do not pay for shipping costs associated with returns sent to Shenai Bridglall (Pty) Ltd. In case of dispute, we also recommend that you retain proof of shipping.
When Shenai Bridglall (Pty) Ltd receives your returned merchandise, we will inspect the item(s) to make sure they are in a "new” condition. You will receive an email that the return was received and a refund was made to the credit card or PayPal account you used to pay for your order within a maximum of 30 days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted. If you’ve contacted your bank and you still have not received your refund yet, please contact us at firstname.lastname@example.org.